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Enterprise Network Solutions

MAK Network Solutions is a Dubai based company offering IT support and Security System services to businesses. We have a team of certified IT engineers and technicians delivering high-end services and solutions. MAK has offered its services to different industries. Our valued customers belong to cross-section of industries including government establishments, school, construction, architecture, shipping, consulting, interior design, and publishing. We aim to build lasting relationship with our customers based on mutual trust delivered through reliable service. Our company has successfully designed and implemented complete lifecycle of IT services.

Technology has become central to productivity of every business organization. MAK services help businesses keep their IT departments functional and overcome any problems they might face. This reduces downtime to a minimum and enhances work productivity.
MAK values integrity and transparency. This is why we always ensure that all our operations, costs, and processes are clearly explained to our customers. A fair and transparent dealing with customers in which clearly shows our concern for delivering high quality customer service.

IT Annual Maintenance

MAK Network Solutions is your IT support partner that takes care of your company’s network and ensures all systems are optimized for performance? Our team proactively maintains your system to readily identify and resolve issues surfacing. Our flexible approach helps you create flexible solutions which cater to your business specific needs
Today’s businesses are agile and need to have a flexible IT infrastructure. MAK ensures that you get all the flexibility you need to expand. We deliver highly scalable IT support services fitting to your needs regardless of the increase in your business size or number of users. Therefore, availability of in-demand resources is not a problem for MAK
  • The AMC shall cover the comprehensive Level- I, Level-II and Level-III support for all IT related services of the computers and other peripherals as per proposal.
  • Complete management of customers' IT issues through our Service Desk systems
  • Maintenance shall include reinstallation operating system, office applications, and antivirus of existing infrastructure e.g. virus infections, services not running properly.
  • You are entitled to get Special Dedicated Secured Remote Support.
  • Preventive maintenance service is to be carried out every month for all the computers and peripherals covered under the contract.

Including:

  • Defragmentation of hard disk drives and scanning for disk errors. Checking and optimization of all the computers and their peripherals. Updates and Patch Management of Operating Systems.
  • Antivirus Updates and Scanning for Spyware, Trojans, Malwares and Viruses. Event Viewer Analysis and Troubleshooting
  • Server Health and Log Checkup if covered under contract
  • Software support for operating system, office applications and antivirus is compulsory. It is initiated whenever software failure occurs
  • Each and every call will be attended by our Engineer, according to the SLA agreed response time either by phone or by email during business hours (9am-6pm) on work days
  • Recommendations will be given if required for Desktop / Network Services Standards such as suitable hardware and software, replacement or upgrade.
  • Troubleshooting of network related equipment like router, switches, and access points. Maintenance of comprehensive call logs / tickets for follow up on the services including technical details of the network.
  • To provide software-only troubleshooting for printers and scanners. To assist our customers with Disaster Recovery and Backup Planning. To guide users to use common or shared resources over the network

Security Systems Annual Maintenance

MAK Network Solutions is your Security System support partner that takes care of your Property’s Security Systems and ensures all systems are optimized for performance? Our team proactively maintains your system to readily identify and resolve issues surfacing. Our flexible approach helps you create flexible solutions which cater to your business specific needs

  • The AMC shall cover the comprehensive support for all Security Systems related services and other peripherals as per proposal.
  • Complete management of Security Systems issues through our Service Desk systems.
  • Preventive maintenance service is to be carried out every month for all the cameras and peripherals covered under the contract.

Including:

  • Upgrading firmware of Cameras and NVR/DVR.
  • Focusing and re-adjusting field of view(FOV) of the camera (without relocation).
  • Cleaning the devices for better and clear view.
  • Changing connectors if rusted.
  • Each and every call will be attended by our Engineer, according to the SLA agreed response time either by phone or by email during business hours (9am-7pm) during working days.
  • Recommendations will be given if required replacement or upgrade.
  • Troubleshooting if the cameras are offline.
  • Maintenance of Access Control Systems.
  • Upgrading firmware of Access control Systems.

MAK Network Solutions is a leading IT company based in Dubai which aims to provide efficient and effective solutions in an area ranging from network consulting to support for all types of businesses and households. We aid businesses to thrive by delivering customized network solutions backed by comprehensive engineering expertise and best in-class products.

SOLUTIONS

Home Automation
Home Security
SIRA Approved CCTV Company
Enterprise Security Solutions
Audio Visual System
ICT Telecommunication
CCTV Installation
ERP Solutions
EV Charger
AMC

SOCIAL

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@mak.solutions

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